TOTAL QUALITY MANAGEMENT 

(TQM)

Total quality management (TQM)

Total Quality Management features centrally the customer-supplier interfaces, (external and internal customers and suppliers). A number of processes sit at each interface. Central also is an organizational commitment to quality, and the importance of communicating this quality commitment, together with the acknowledgement that the right organizational culture is essential for effective Total Quality Management....

quality process improvement tools and techniques

A wide range of tools and techniques is used for identifying, measuring, prioritising and improving processes which are critical to quality. Again these ideas and methods feature prominently in modern interpretations of Total Quality Management methodology, such as Six Sigma. These process improvement tools and techniques include: DRIVE (Define, Review, Identify, Verify, Execute), process mapping, flow-charting, force field analysis, cause and effect, brainstorming, Pareto analysis, Statistical Process Control (SPC), Control charts, bar charts, 'dot plot' and tally charts, check-sheets, scatter diagrams, matrix analysis, histograms.....

 

developing people and teams

People are a fundamental component within any successfully developing organization. Take away the people and the organization is nothing. Take away the people's motivation, commitment and ability to work together in well-organised teams, and again, the organization is nothing. Conversely, inspire the people to work well, creatively, productively, and the organization can fly. Logically therefore, the development and proper utilization of people are vital to the success of all quality management initiatives. There are a wide range of models that are used in selecting, assessing, training and developing and motivating people, among which are classical models such as Belbin, Myers Briggs Type Indicator (see the personality models section), Bruce Tuckman's 'Forming, Storming, Norming, Performing' model,John Adair's Action Centred Leadership model.

 

quality management systems

A 'Total Quality organization' generally benefits from having an effective Quality Management System (QMS). A Quality Management System is typically defined as: "A set of co-ordinated activities to direct and control an organization in order to continually improve the effectiveness and efficiency of its performance." Customer expectations inevitably drive and define 'performance' criteria and standards. Therefore Quality Management Systems focus on customer expectations and ongoing review and improvement 

performance measurement and management

There are many ways to measure organizational performance other than financial output or profit. Modern measurement focuses on the essential activities, resources and other factors - many less intangible than traditional indictors - that impact on final outputs. These include modern methods such as Balanced Scorecard 

excellence and the European Quality Management Model

The European Foundation for Quality Management (EFQM) Excellence Model® is a useful framework for developing quality and excellence within an organization...

   

TQM implementation framework and blueprint

Here is a framework and 'blueprint' for the implementation of a quality improvement or 'excellence' initiative. It includes the following elements:

·        TQM Processes

·        Tools and techniques

·        People and teamwork

·        Quality management system

·        Performance measurement

·        EFQM Excellence Model®

·        Self-assessment 

Get orgainized

Business Process Improvement

Kayzed Solutions helps you gain:

• Customer satisfaction and loyalty
• Employee morale and loyalty
• Quality and delivery performance
• Performance commitments/business goals
• Financial performance and profitability
• Sustainable higher productivity

Project Management

Kayzed offers project management expertise along with comprehensive knowledge of quality methods and tools. Together, these enable us to design an integrated approach to implementing solutions that match your needs and are aligned with your business objectives and goals.
We provide leadership, facilitation and support in managing business improvement projects. Whether it’s large organizational improvements, focused analysis, or a specific issue, you receive the appropriate, cost-effective assistance.